# MailPilot - llms.txt

> LLM-readable manifest (https://llmstxt.org). Features-only; no fabricated traffic or testimonial claims.

## Name & positioning
- Product name: MailPilot
- One-line value: MailPilot classifies customer emails (inquiry / complaint / return / partnership / spam), scores sentiment and urgency, drafts on-brand replies from pre-approved templates, and escalates risky ones to a human — decision-support, not an auto-sender.
- Domain: https://mailpilot.lxsaihub.com/
- Language: English (en)

## FAQ (high-signal Q&A for AI citation)
Q1. Does it send emails automatically?
A1. No. MailPilot drafts and routes; a human or your helpdesk sends.
Q2. Which email types?
A2. Inquiry, complaint, return/exchange, partnership, spam — spam is quarantined, never replied to.
Q3. How are sentiment and urgency computed?
A3. A transparent signal-word rule engine: polarity -1..+1, urgency 0..10; scores drive escalation.
Q4. Is it free?
A4. Free tier: 20 drafts/day, no card. Starter $19/mo, Team $49/mo, Enterprise custom.
Q5. Languages?
A5. English interface and drafts; classifier reads and replies in the customer's language when understood.
Q6. Where do escalations go?
A6. Urgency ≥ 7, angry sentiment, or complaints route to a human with an internal note.

## Key pages
- Home: https://mailpilot.lxsaihub.com/
- How it works: https://mailpilot.lxsaihub.com/how-it-works
- Use cases: https://mailpilot.lxsaihub.com/use-cases
- Integrations: https://mailpilot.lxsaihub.com/integrations
- Security: https://mailpilot.lxsaihub.com/security
- Pricing: https://mailpilot.lxsaihub.com/pricing
- Privacy: https://mailpilot.lxsaihub.com/privacy.html
- Terms: https://mailpilot.lxsaihub.com/terms.html
- Refund policy: https://mailpilot.lxsaihub.com/refund-policy.html