MailPilot blog
AI email auto-reply for e-commerce: a 5-category workflow that never auto-sends
The classify → score → draft → escalate workflow for support inboxes at 200+ emails/day — and the honesty rules that keep it safe.
Helpdesk seats vs auto-reply drafting: a cost and control comparison for 2026
Why drafting-and-routing beats both full-auto responders and $89/agent seats for first-pass support triage.