Blog — MailPilot
AI email auto-reply for e-commerce: a 5-category workflow that never auto-sends
The classify → score → draft → escalate workflow for support inboxes at 200+ emails/day — and the honesty rules that keep it safe.
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Helpdesk seats vs auto-reply drafting: a cost and control comparison for 2026
Why drafting-and-routing beats both full-auto responders and $89/agent seats for first-pass support triage.
Read multilingual version · Read full English article
What do people ask about MailPilot?
Which email types does it handle?
Inquiry, complaint, return/exchange, partnership, and spam — each with its own reply template and routing.
Does it send emails automatically?
No. MailPilot drafts and routes; a human or your existing helpdesk sends. You stay in control of the send button.
How does sentiment and urgency work?
A transparent rule engine scores polarity (-1..+1) and urgency (0..10) from signal words; the score drives escalation, never a hidden model.
Is it free?
Yes — the Free tier drafts replies for a limited number of emails per day. Paid tiers add volume, team inboxes, and audit logs.
What languages does MailPilot support?
The product UI supports ten locales (en/da/de/es/fr/it/nl/pt-BR/pt-PT/zh). Replies follow the customer language detected from the email when possible.
Is my customer data safe?
Inputs are used only to generate your draft and are never sold. Retention and rights are on our Privacy page; Enterprise can include a DPA.
Which countries can I use it in?
As a cloud web app, MailPilot is reachable worldwide. Payment availability via Waffo Pancake may vary by region.