E-commerce support (200+ emails/day) — Refund demands, size exchanges, "where is my order": classified, scored, and drafted in seconds; escalations reach a human with full context.
Small teams without a helpdesk — Skip the per-agent helpdesk seat; MailPilot + your existing inbox covers first-pass triage and drafting.
Agencies running client inboxes — One ruleset per client; consistent tone and escalation policy across accounts.
After-hours first response — Drafts queue 24/7; your team clears the queue instead of facing 200 unread emails.