MailPilot: AI email auto-reply workflows for busy support inboxes
MailPilot is a developer-friendly email auto-reply workflow for e-commerce support teams drowning in 200+ customer emails a day. It classifies every message, detects sentiment and urgency, drafts on-brand replies with your variables, and escalates the risky ones to a human.
Built for the 200+ emails/day e-commerce support inbox. Draft, don’t auto-send.
Key takeaways
- Draft, don’t auto-send
- Transparent scoring
- Privacy-respecting drafts
MailPilot — decision-support themes
Honest capability chips — not fabricated customer counts or uptime stats.
What MailPilot does
MailPilot turns a support inbox into an automated reply workflow: it reads each incoming email, drafts or sends a reply in your approved tone, and keeps the whole thread logged for review.
What this is NOT
- Not a law firm, GRC platform, or certification body.
- Not a guarantee that outputs will satisfy every regulator or auditor.
- Not a substitute for qualified human review on high-stakes decisions.
Controller / Processor — When packs mention privacy roles, we use GDPR Art.4 labels (decision-support only).
Where teams get stuck without MailPilot
5-type email classification
Without reliable 5-type email classification, work stays inconsistent and gaps show up after ship.
Sentiment & urgency scoring
Without reliable sentiment & urgency scoring, work stays inconsistent and gaps show up after ship.
Branded draft templates with variables
Without reliable branded draft templates with variables, work stays inconsistent and gaps show up after ship.
Human escalation rules
Without reliable human escalation rules, work stays inconsistent and gaps show up after ship.
Describe. Review. Ship with MailPilot
AI email auto-reply workflows for busy support inboxes.
5-type email classification
5-type email classification — deterministic and exportable. Decision-support, not a certificate.
Sentiment & urgency scoring
Sentiment & urgency scoring — deterministic and exportable. Decision-support, not a certificate.
Branded draft templates with variables
Branded draft templates with variables — deterministic and exportable. Decision-support, not a certificate.
Human escalation rules
Human escalation rules — deterministic and exportable. Decision-support, not a certificate.
Trust signals for support inboxes
Inspired by privacy-first / compliance UX patterns (clear CTAs, no over-claim). MailPilot is an email workflow tool — not a privacy-policy generator or CAPTCHA.
Draft, don’t auto-send
Replies are queued for human or helpdesk send — you keep the send button.
Transparent scoring
Sentiment and urgency come from an auditable rule engine with visible signals — not a hidden score you cannot explain.
Privacy-respecting drafts
Inputs are used only to generate your draft and are never sold. Retention and rights are on our Privacy page.
Honest limits
Decision-support only. We do not claim guaranteed reply quality, inbox placement, legal advice, or certification seals we do not hold.
What this is NOT
- Not a guarantee of inbox placement.
- Not legal advice for email marketing rules.
- Not a full ESP replacement unless stated on pricing.
How the workflow runs
Ingest
Connect your support inbox (IMAP / helpdesk webhook). Every new email lands in the queue.
Classify
A transparent rule engine tags each email: inquiry, complaint, return/exchange, partnership, or spam.
Score
Sentiment polarity (-1..+1) and urgency (0..10) are computed from signal words — never a hidden model.
Try MailPilot on this page
AI email auto-reply workflows for busy support inboxes.
Open the studio workflow below — demo mode is labelled; live AI needs a configured key.
See plansTrust signals for support inboxes
Draft, don’t auto-send
Replies are queued for human or helpdesk send — you keep the send button.
Try it free
Paste a customer email and MailPilot classifies it, scores sentiment & urgency, and drafts a reply. No account needed.
No testimonials yet, by design
MailPilot publishes no customer counts and no invented quotes. Verified testimonials appear here once real customers consent to them, and every quote will be dated and attributed.
Judge the tool instead of our marketing: paste a customer email above and see the classification, the scores, and the draft. Nothing here is fabricated.
Honest boundaries
MailPilot classifies customer emails, scores sentiment and urgency, and drafts a reply that follows your pre-approved template — then hands edge cases to a human. Decision-support, not a black box. Decision-support only. Not a certificate, legal opinion, or conformity assessment.
Pricing
benchmark.allPlansTitle
- benchmark.allPlans1
- benchmark.allPlans2
- benchmark.allPlans3
- benchmark.allPlans4
Free
$0/mo
billed monthly
3 AI runs / day · 15 / month · rule-based classification · watermarked
Get startedFeature comparison
What each plan includes — quotas reflect the enforced fair-use limits.
| Dimension | Free | Pro | Enterprise |
|---|---|---|---|
| Usage | |||
| AI runs | 3/day · 15/mo | 40/day · 300/mo | 200/day · 3,000/mo |
| Report export | Watermarked | Clean export | Clean export |
| Audit log | Not included | ✓ Included | ✓ Included |
| Product | |||
| 5-type email classification | ✓ Included | ✓ Included | ✓ Included |
| Sentiment & urgency scoring | ✓ Included | ✓ Included | ✓ Included |
| Branded draft templates with variables | ✓ Included | ✓ Included | ✓ Included |
| Human escalation rules | ✓ Included | ✓ Included | ✓ Included |
| BYOK (your LLM key) | Not included | Not included | ✓ |
| SSO | Not included | Not included | Roadmap |
| Support & compliance | |||
| Support | Community | Priority | Custom SLA |
Already paid? Unlock Pro with your license
Licenses are issued manually after your payment is confirmed: we generate one per paid order and send it to the purchase email, typically within a few hours. Enter it below to activate Pro on this device — no account needed. Nothing yet? Write to lixingliangsy@163.com and reference your order email.
FAQ
Which email types does it handle?
Inquiry, complaint, return/exchange, partnership, and spam — each with its own reply template and routing.
Does it send emails automatically?
No. MailPilot drafts and routes; a human or your existing helpdesk sends. You stay in control of the send button.
How does sentiment and urgency work?
A transparent rule engine scores polarity (-1..+1) and urgency (0..10) from signal words; the score drives escalation, never a hidden model.
Is it free?
Yes — the Free tier drafts replies for a limited number of emails per day. Paid tiers add volume, team inboxes, and audit logs.
What languages does MailPilot support?
The product interface and replies are multilingual across 10 languages: English, 中文 (Chinese), Español, Deutsch, 日本語 (Japanese), Dansk, Français, Italiano, Nederlands, and Português (Brazil & Portugal). The header switches the interface language; the reply-language menu lets you draft the reply in any of the 10, or auto-detect it from the email text. English remains the safe fallback only for truly ambiguous text.
Is my customer data safe?
Inputs are used only to generate your draft and are never sold. Retention, sub-processors, and your rights are described on our Privacy page; Enterprise can include a DPA on request.
Which countries can I use it in?
As a cloud web app, MailPilot is reachable from any country with internet access. Payment availability via our merchant of record (Waffo Pancake) may vary by processor and region.
Quick answers
- MailPilot classifies support email into five types: inquiry, complaint, return/exchange, partnership, and spam.
- MailPilot scores each email for sentiment polarity and urgency, then uses those scores to decide routing.
- MailPilot drafts replies from your pre-approved templates and fills in your customer, order, and agent variables.
- MailPilot escalates complaints, angry sentiment, and high-urgency email to a human with an internal note.
- MailPilot has a free tier with 20 rule-based drafts per day and no account required.
More questions
Which email types does it handle?
Inquiry, complaint, return/exchange, partnership, and spam — each with its own reply template and routing.
Does it send emails automatically?
No. MailPilot drafts and routes; a human or your existing helpdesk sends. You stay in control of the send button.
How does sentiment and urgency work?
A transparent rule engine scores polarity (-1..+1) and urgency (0..10) from signal words; the score drives escalation, never a hidden model.
Is it free?
Yes — the Free tier drafts replies for a limited number of emails per day. Paid tiers add volume, team inboxes, and audit logs.
What languages does MailPilot support?
The product UI supports ten locales (en/da/de/es/fr/it/nl/pt-BR/pt-PT/zh). Replies follow the customer language detected from the email when possible.
Is my customer data safe?
Inputs are used only to generate your draft and are never sold. Retention and rights are on our Privacy page; Enterprise can include a DPA.
Which countries can I use it in?
As a cloud web app, MailPilot is reachable worldwide. Payment availability via Waffo Pancake may vary by region.
How it compares
| Dimension | Manual | MailPilot |
|---|---|---|
| Triage speed | Minutes per email | Seconds per email |
| Consistency | Varies by agent | Same ruleset every run |
| After-hours | Next business day | 24/7 first-response draft |
| Best for | Final sign-off | First-pass draft + routing |
When not to use: Use qualified human review for legal, safety, or high-liability replies. MailPilot is decision-support only, and it never sends mail on its own.
- AI email auto-reply for e-commerce. Read how the classify, score, draft, and route workflow handles a 200-email-per-day inbox.
- Helpdesk seats vs auto-reply drafting. Compare helpdesk seats with draft-and-queue drafting on cost, control, and escalation risk.
- Wave 1 launch. MailPilot ships as part of the developer tooling cluster published at lxsaihub.com.
People also search
Click a tab to expand it; click again to hide. All content stays on the page for search engines.
Start with MailPilot
AI email auto-reply workflows for busy support inboxes.
Trusted · Cancel anytime